FunPetMall Refund & Return Policy
Company: STARWAY TECH AND TRADING (HK) LIMITED
Registered Address:
ROOM B33, 4/F., PARK FOOK INDUSTRIAL BUILDING,
615-617 TAI NAN WEST STREET,
CHEUNG SHA WAN,
HONG KONG
Phone: +852 6944 7843
Email: starwaymall@hotmail.com
Website: https://www.funpetmall.com
1. Custom-Made and Personalized Products
FunPetMall specializes in custom-made and personalized products created according to customer-provided photos, preferences, and approved designs.
Before production begins, customers will receive a digital design preview or mockup for review and confirmation.
Once the customer approves the design preview and production has commenced, the order is considered final and non-cancellable.
Personalized products cannot be returned, exchanged, or refunded for reasons including but not limited to:
- Change of mind
- Personal preference
- Dissatisfaction with the approved design
- Minor variations in color, size, or appearance due to display or manufacturing differences
Refunds or replacements for custom-made products will only be considered if:
- The item arrives damaged during shipping
- The item contains a manufacturing defect
- The product received is materially different from the approved design due to our error
In such cases, customers must contact us within 7 days of delivery and provide clear photographic or video evidence.
2. Return Eligibility
Returns must be initiated within 30 days of the original purchase date.
To qualify for a return:
- The item must be unused and in the same condition as received.
- The item must include all original packaging.
- A valid receipt or proof of purchase is required.
Items classified as intimate, sanitary, hazardous, or flammable goods are not eligible for return.
3. Refund Process
Once a returned item is received and inspected, you will receive an email notification confirming receipt.
We will then notify you whether your refund request has been approved or rejected.
If approved, your refund will be processed to the original payment method within the processing timeframe required by your bank or payment provider.
4. Delayed or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card provider.
- Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact:
starwaymall@hotmail.com
5. Sale Items
Refunds are generally not available for discounted, promotional, or clearance items unless required by applicable law.
6. Exchanges for Defective Products
Exchanges are only available for products that are defective or damaged.
To request an exchange, please send verifiable proof, including photos or videos, to:
starwaymall@hotmail.com
Customers are responsible for return shipping costs, which are non-refundable.
Delivery times for replacement items may vary depending on location.
For products valued above USD $75, we recommend using a trackable shipping service or purchasing shipping insurance.
7. Shipping Costs
Return shipping costs are the responsibility of the customer.
If a refund is approved, return shipping fees may be deducted from the refunded amount.
8. Modifications to Refund & Return Policy
We reserve the right to update, modify, or replace any part of this policy at any time.
Changes will be posted on our website and become effective immediately upon publication.
Continued use of our website after any changes constitutes acceptance of the updated policy.
9. Contact Information
For any questions regarding returns, refunds, or exchanges, please contact:
STARWAY TECH AND TRADING (HK) LIMITED
ROOM B33, 4/F., PARK FOOK INDUSTRIAL BUILDING,
615-617 TAI NAN WEST STREET,
CHEUNG SHA WAN,
HONG KONG
Phone: +852 6944 7843
Email: starwaymall@hotmail.com
Website: https://www.funpetmall.com